We currently accept PayPal as our secure payment method. All transactions are processed safely through PayPal during checkout.

Additional payment options may be introduced in the future for your convenience.

View Payment Policy

We accept returns within 30 days of delivery for items that remain unworn, unwashed, and in original condition with tags attached.

Return shipping is free for all eligible returns.

View Return Policy

Orders are typically processed within 1–3 business days and delivered within 3–8 business days after dispatch through our trusted courier partners across Malaysia.

Deliveries within West Malaysia usually arrive sooner (around 3–5 business days after dispatch), while deliveries to East Malaysia (Sabah & Sarawak) may take a few additional days depending on courier schedules.

View Shipping Policy

We sincerely apologize for any inconvenience.

Please email us immediately at info@neanqo.shop with your order number and clear photos of the item received.

Our team will review your request promptly and ensure the issue is resolved quickly.

Refunds are typically processed within 10 business days after we receive and inspect your returned item.

The amount will be credited to your original payment method.

View Refund Policy

At the moment, we only ship within Malaysia. We’re dedicated to providing fast, reliable delivery and excellent service locally.

If we expand to other regions in the future, we’ll update our shipping information on the website.

View Shipping Policy

Once your order has been shipped, you’ll receive an email with a tracking number and courier details.

You can use this information to track your delivery status online at any time.

If you experience any issues with tracking, please contact our support team at info@neanqo.shop for assistance.